Our policies 

For the safety and the comfort of everyone, all patrons must be at least 12 years old.

We are an intimate space. Please refrain from bringing anyone with you to your appointment for any reason. If you do have to bring someone with you, they must remain in our waiting area. We ask that children younger than 12 be accompanied by a parent or guardian, who is not receiving a service, at all times. We unfortunately will have to reschedule you if you arrive without someone to accompany your children and you will be charged a cancellation fee.

For the comfort of everyone. We do not allow any speaker features on electronic devices to be used in our space. We encourage the use of headphones when using your phone, tablet, laptop, etc. And ask that you keep phone calls to a minimum.

In the winter months or on hazardous days we do not allow outside footwear into our workspace. Please be prepared to remove your footwear if you are receiving a service. We have salon CROCS for you to change into. If you would rather bring your own “inside shoes” please feel free to do so.

All haircut services include a wash, blow-dry, and style.

All color services except stand-alone toning services receive a complimentary basic drying (blow dry/diffuse/hood dry) service based upon hair type. If you would like a blow dry and style, please let us know so we can properly book you for that added service. For example, if you have curly hair and want to wear it straight, or vice versa.

Bang trims must be booked within 90 days of a haircut with the stylist who previously cut your hair. Please arrive with clean, dry hair, and your bangs in their natural state (not clipped up/away). We do not accept new guests for bang trims.

We accept Visa, Mastercard, Discover, Amex, Apple Pay, Google Pay, and exact cash as forms of payment. For safety reasons we do not keep change on hand.

We want to make sure you are happy with your purchase. We pride ourselves in creating the best customer experience possible. If there is anything we can do to improve upon your experience, please let us know within 10 days of your service. We do not provide refunds for services rendered.

We are a small operation, working on very tight margins. Returned products can seriously eat into those margins. We strongly discourage guests from buying products just to try them. Because of this, products purchased cannot be returned. If you experience any defects, please contact us so we can make it right.

We understand busy schedules and different circumstances cannot be avoided so we are happy to cancel your single service appointment with 24 hours’ notice. Multiple services (a color service + haircut service) require 48 hours’ notice.

Cancellations with less than 24/48 hours’ notice will be charged 50% of the service cost. Missed appointments are subject to charge in the full amount. This policy and charges are indisputable and cannot be excused for any reason.

To avoid inconveniencing on-time guests. Late arrivals after 15 minutes are subject to late fees and/or cancellation. Please let us know as soon as possible if you are running late by calling the salon at 773-687-9990.